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SALESFORCE
SALESFORCE
Curriculum
8 Sections
21 Lessons
40 Hours
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Module 1: Introduction to Salesforce & CRM
3
1.1
What is Salesforce? Overview & Benefits
1.2
Understanding CRM & Customer Relationship Management
1.3
Salesforce Editions & Cloud Offerings (Sales, Service, Marketing Cloud)
Module 2: Salesforce Basics & Navigation
3
2.1
Salesforce User Interface & Setup
2.2
Objects, Fields, and Records in Salesforce
2.3
Data Model & Relationships (Standard & Custom Objects)
Module 3: Sales & Service Cloud Essentials
3
3.1
Managing Leads, Contacts, Accounts, and Opportunities
10 Minutes
0 Questions
3.2
Case Management & Service Console
10 Minutes
0 Questions
3.3
Workflow Automation & Approval Processes
10 Minutes
0 Questions
Module 4: Reports & Dashboards
3
4.1
Creating & Customizing Reports
4.2
Building Dashboards for Business Insights
4.3
Data Security & Sharing Settings
Module 5: Automation & Customization
3
5.1
Workflow Rules & Process Builder
5.2
Introduction to Flow Builder & Automation
5.3
Customizing Page Layouts & Lightning App Builder
Module 6: Introduction to Salesforce Development (For Developers)
3
6.1
Apex Programming Basics
6.2
SOQL & SOSL (Salesforce Query Languages)
6.3
Developing Lightning Web Components (LWC)
Module 7: Salesforce Integration & Data Management
3
7.1
Data Import, Export, and Deduplication
7.2
Integrating Salesforce with Third-Party Applications
7.3
API & Web Services Overview
Module 8: Certification Preparation & Career Guidance
3
8.1
Salesforce Certification Exam Tips (Admin, Developer, Consultant)
8.2
Resume Building & Job Interview Preparation
8.3
Capstone Project & Hands-on Practice
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Apex Programming Basics
Developing Lightning Web Components (LWC)
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